AVP MFG & Supply Inc.

Accessible Customer Service Plan

Providing Goods and Services to People with Disabilities

**Please note that this policy is in effect 01/01/12**

AVP is committed to excellence in serving all customers including people with disabilities.
For the purposes of this document, a "Customer" can be defined as any non-employee who visits AVP (e.g. courier, Vendor Rep).

Assistive Devices

We will ensure that our staff is trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.


We will communicate with people with disabilities in ways that take into account their disability.

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support Persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. Fees will not be charged for support persons for admission to AVP's premises.

Notice of Temporary Disruption

In the event of a planned or unexpected disruption to services or facilities for customers with disabilities, AVP will notify customers promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative services, if available. The notice will be placed in Shipping/Receiving.

Training for Staff

AVP will provide training to employees and others who deal with the public or other third parties on their behalf. Individuals in the following positions will be trained:

This training will be provided to staff within 3 months of passing probation review.

Training will include

Staff will also be trained when changes are made to AVP's Accessible Customer Service Plan.

Feedback Process

Customers who wish to provide feedback on the way AVP provides goods and services to people with disabilities can phone, write, or email:

AVP MFG & Supply Inc.
2288-B7 Dumfries Rd, RR2
Cambridge ON Canada N1R 5S3

Toll-Free: 800-481-2493
Phone: 519-740-7966
Fax: 519-740-7966
Email: sales@jackfields.com

All feedback will be directed to the General Manager. Customers can expect to hear back within 30 days.
Complaints will be addressed according to our organization's regular complaint management procedures.

Modifications to This or Other Policies

Any policy of AVP that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.